General Terms and Conditions

These terms apply to all services, packages, and bookings at Imperio Spa MDE. By booking or attending a session, you agree to comply with them in full. Imperio Spa MDE reserves the right to modify these terms; updates will be posted on the website.

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1. Description of Services and Payments

We offer premium 60-minute wellness experiences (individual or packages), including sensory/muscular massages, body-to-body contact, gliding with gel/oils, and manual stimulation. Payments are made in advance via [methods: website, transfer, etc.]. Prices are final with no additional post-booking discounts. 3-session packages include a discount but are non-refundable except as stated below.

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2. Non-Refundable Policy

Except for cancellations made at least 24 hours prior to the scheduled session (see Section 4), all payments are strictly non-refundable in cases of cancellation, no-shows, change of mind, or unforeseen circumstances. No refunds, credits, or partial reimbursements will be issued for late cancellations or no-shows.

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3. Validity and Expiration

Individual sessions: valid for 6 months from purchase. 3-session packages: 12 months. Unused sessions expire without extension or refund, except in exceptional cases (e.g., documented medical reasons) at the provider’s sole discretion.

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4. Booking and Scheduling

Bookings via website, email, or WhatsApp. Availability subject to the Queens’ schedule.

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• Minimum 48 hours’ notice is recommended to cancel or reschedule.

• Cancellations made at least 24 hours prior to the scheduled session will receive a full refund of any deposit or prepaid amount.

• Cancellations with less than 24 hours’ notice or no-shows result in forfeiture of the session (and any payment/deposit) without credit or refund.

• Late arrival policy: A session is considered late if the client arrives more than 15 minutes after the scheduled start time. If arrival is after 15 minutes, the session will only be held if there is availability in the schedule (at the provider’s discretion). Late arrivals may result in a shortened session duration (to fit the remaining booked time slot) or full cancellation without refund or credit.

• Arrive 15 minutes early to ensure a full, on-time experience.

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5. Client Responsibilities

You must be 18+ (or the legal age of consent in Colombia). Provide accurate information (health, allergies). Follow the Queens’ instructions, arrive clean and on time, and respect boundaries. We reserve the right to refuse or terminate any session for safety, hygiene, or behavioral reasons without refund. Prohibited: drugs, alcohol, photos/videos, non-consensual contact.

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6. Privacy

Personal information (name, contact, payment details, health information) is collected solely for booking and session management. It will not be sold, shared, or disclosed to third parties except as required by law or with your explicit consent. All records and communications remain confidential. You may request access to or deletion of your data by contacting us directly.

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7. No Guarantees

Services are for relaxation and personal enjoyment only—not medical or therapeutic. No specific results are guaranteed. We are not liable for injury, dissatisfaction, or indirect damages. Consult a physician prior if you have pre-existing conditions.

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8. Transferability

Bookings and packages are non-transferable unless approved in writing by the provider.

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9. Changes to Terms

We may update these terms at any time. Continued use constitutes acceptance. The latest version is published on the website.

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10. Limited Liability

To the fullest extent permitted by law, Imperio Spa MDE, its owners, employees, Queens, and affiliates shall not be liable for any indirect, special, incidental, consequential, punitive, or exemplary damages (including but not limited to loss of profits, data, use, goodwill, or other intangible losses) arising out of or in connection with the services, even if advised of the possibility of such damages.

Our total liability for any claim related to a session or package shall be limited to the amount actually paid by you for that specific session or package.

We are not liable for:

• Any injury, illness, or aggravation of pre-existing conditions resulting from services (you assume all risks and confirm suitability via health disclosure).

• Loss, theft, or damage to personal belongings in our premises.

• Any issues arising from your failure to disclose health conditions, allergies, or other relevant information.

• Force majeure events (e.g., natural disasters, government regulations, power outages, or other events beyond our reasonable control), which may lead to session suspension, rescheduling, or cancellation without refund.

This limitation does not apply to liability arising from gross negligence, willful misconduct, or fraud on our part. We comply with all applicable Colombian laws and regulations (including consumer protection and hygiene standards).

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11. Governing Law

Subject to the laws of Colombia. Disputes shall be resolved in Medellín.

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By booking, you confirm that you have read, understood, and agree to these terms.